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Privacy Policy
Terms of Service

Privacy Policy

Last Updated: May 17, 2025

Table of Contents

Introduction

QuietNet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DNS services, website, and related applications (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy.

Our Core Privacy Principles

  1. Minimal Data Collection: We collect only what is necessary to provide and improve our service.
  2. No Domain Logging: We do not log, store, or track the domains you visit or query.
  3. No Selling of Data: We never sell, rent, or monetize your personal data in any way.
  4. Limited Retention: We keep technical data only for as long as necessary and purge it regularly.
  5. Transparency: We are open about our data practices and will notify you of any changes.

Information We Collect

Account Information

  • Email address
  • Encrypted password
  • Subscription and billing information

Technical Information

  • IP address (temporarily for routing to the nearest server and abuse prevention)
  • Device type and operating system (for troubleshooting and service optimization)
  • Anonymous usage statistics (queries processed, ads blocked, etc.)

What We Do NOT Collect

  • Domains you visit or query
  • Browsing history
  • Content of your web traffic
  • Personal information beyond account details

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative messages, such as updates, security alerts, and support messages
  • Respond to comments, questions, and requests
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, prevent, and address technical issues
  • Protect against harmful or illegal activity

Data Retention

  • Account Information: Retained as long as your account is active or as needed to provide you services. If you delete your account, we will delete this information within 30 days.
  • IP Addresses: Not stored longer than necessary for abuse prevention and efficient routing (typically less than 24 hours).
  • Aggregated Statistics: Non-identifiable data may be retained indefinitely for service improvement purposes.

Cookies and Tracking Technologies

Our website uses essential cookies for authentication and session management. We do not use tracking cookies, advertising cookies, or any third-party analytics services. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

Sharing Your Information

We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating our Service (e.g., payment processors), who are bound by contractual obligations to keep personal information confidential.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.
  • With Your Consent: When you have expressly consented to the disclosure.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to access personal information we hold about you.
  • Rectification: The right to request correction of inaccurate personal information.
  • Erasure: The right to request deletion of your personal information.
  • Restriction: The right to request that we restrict processing of your personal information.
  • Data Portability: The right to receive a copy of your personal information in a structured, machine-readable format.
  • Objection: The right to object to our processing of your personal information.

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide more prominent notice if the changes are significant.

International Data Transfers

We process data globally and may transfer your personal information to countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure your information remains protected.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Terms of Service

Last Updated: May 17, 2025

Table of Contents

Introduction

These Terms of Service ("Terms") govern your access to and use of the QuietNet service, website, and applications (collectively, the "Service") provided by QuietNet ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Service Description

QuietNet provides DNS resolution services with ad and malware blocking capabilities. Our Service may include:

  • Resolving DNS queries
  • Blocking domains known to serve advertisements, trackers, or malicious content
  • Providing encrypted DNS resolution (DNS-over-HTTPS and DNS-over-TLS)
  • Offering customizable blocklists and filtering options
  • Account management features
  • Analytics related to DNS usage and blocking effectiveness

Account Registration

To use certain features of our Service, you may need to create an account. When you create an account, you must provide accurate and complete information. You are solely responsible for:

  • Maintaining the confidentiality of your account and password
  • Restricting access to your account
  • All activities that occur under your account

We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

Subscription Plans and Payment

Free Trial

We may offer a free trial period for our Service. At the end of the trial period, you will be billed for the subscription plan you selected unless you cancel before the trial ends.

Subscription Fees

  • Subscription fees are charged in advance on a monthly or annual basis.
  • All fees are non-refundable except as expressly set forth in these Terms.
  • We reserve the right to change subscription fees with 30 days' advance notice.

Payment Processing

We use third-party payment processors to bill you. By providing your payment information, you authorize us to charge your payment method for all fees incurred.

Cancellation

You may cancel your subscription at any time through your account dashboard. Upon cancellation, your subscription will remain active until the end of your current billing period.

Refund Policy

We offer a 7-day money-back guarantee for new subscriptions. If you are not satisfied with our Service within the first 7 days after initial subscription, contact our support team for a full refund.

Acceptable Use

You agree not to use our Service:

  • In any way that violates applicable laws or regulations
  • To transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • To attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
  • To engage in any activity that interferes with or disrupts the Service
  • To circumvent or attempt to circumvent our filtering or blocking mechanisms
  • For spamming, phishing, or other malicious activities
  • For excessive use that may negatively impact other users

We reserve the right to terminate or restrict your use of our Service if, in our judgment, you are in violation of these Terms.

Intellectual Property

Our Intellectual Property

The Service and its original content, features, and functionality are owned by QuietNet and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain any rights to any content you submit, post, or display on or through the Service. By submitting content to us, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute such content in connection with providing and improving the Service.

Service Availability and Modifications

We strive to provide uninterrupted service but do not guarantee the Service will be available at all times. We reserve the right to:

  • Temporarily suspend the Service for maintenance, updates, or improvements
  • Modify or discontinue, temporarily or permanently, any feature of the Service
  • Limit certain features or restrict access to parts or all of the Service

We will make reasonable efforts to notify you of significant changes to the Service.

Disclaimers

No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

Security and Reliability

While we implement reasonable security measures, we cannot guarantee that:

  • The Service will be secure or available at any particular time
  • Any errors in the Service will be corrected
  • The Service is free of viruses or other harmful components

Content Blocking

We do not guarantee that our Service will block all advertisements or malicious content. The effectiveness of our blocking is dependent on our blocklists, which are regularly updated but may not be comprehensive.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL QUIETNET, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • ANY DAMAGES RELATED TO YOUR ACCESS TO OR USE OF THE SERVICE
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

THIS LIMITATION APPLIES WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

Indemnification

You agree to defend, indemnify, and hold harmless QuietNet, its officers, directors, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney fees and costs, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms constitute the entire agreement between you and QuietNet regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]